Refund & Return Policy

Effective Date: July 14, 2026

At CARO, we are committed to delivering high-quality jewellery. Every product is carefully inspected before dispatch. However, if you receive an item with a genuine manufacturing defect, we are here to help.

1. Eligibility for Return

Returns are accepted only in the following cases:

  • Manufacturing defects.
  • Broken or damaged parts caused by a manufacturing fault.
  • Defective clasp, lock, chain, setting, or soldering due to manufacturing.
  • Visible rust, corrosion, discoloration, or other defects resulting from manufacturing.

2. Returns Not Accepted

Returns or refunds will not be accepted for:

  • Change of mind.
  • Personal preference regarding design, style, size, color, or appearance.
  • Fashion-related reasons.
  • Normal wear and tear.
  • Scratches, dents, or damage caused after delivery.
  • Improper handling, misuse, accidental damage, or unauthorized repairs.
  • Minor variations in finish, handcrafted details, or product photography that do not affect product quality.

3. Return Request Timeline

You must notify us within 3 days of receiving your order.

Requests made after 3 days from the delivery date will not be eligible for return or refund.

4. How to Request a Return

To initiate a return, please send an email with the following details:

  • Order Number
  • Customer Name
  • Contact Number
  • Clear description of the issue
  • Clear photographs showing the defect
  • A video of the issue (if requested by our support team)

Our support team will review your request before approving any return.

5. Inspection Process

Once we receive your request:

  • Our quality team will review the submitted photos and videos.
  • If necessary, we may ask you to send the product for physical inspection.
  • The final decision regarding whether the issue is a manufacturing defect will be made solely by CARO’s Quality Inspection Team.

6. Approved Returns

If the product is confirmed to have a manufacturing defect, CARO will, at its discretion:

  • Repair the product, or
  • Replace the product with the same or an equivalent item, or
  • Issue a refund if repair or replacement is not possible.

Refunds, where approved, will be processed using the original payment method within the applicable processing period after approval.

7. Return Shipping

If the return is approved due to a manufacturing defect, CARO will provide instructions for returning the product. Products must be securely packed to avoid damage during transit.

8. Non-Returnable Products

The following items cannot be returned unless they have a verified manufacturing defect:

  • Customized or personalized jewellery.
  • Engraved products.
  • Products altered or repaired by anyone other than CARO.
  • Products damaged due to improper use or negligence.

9. Return Shipping Charges

The customer is responsible for all courier or shipping charges incurred while returning the product to CARO.

If, after inspection, the return is confirmed to be a genuine manufacturing defect, CARO will reimburse or adjust the return courier charges in the customer’s next purchase/order.

Please note:

  • The customer must use a reliable courier service and retain the shipping receipt.
  • Courier charges will be adjusted only after the defect is verified and the return is approved by CARO.
  • Courier charges will not be reimbursed or adjusted if the return request is rejected or the product is found to have no manufacturing defect.

10. Contact Us

For any return-related queries, please contact us via the email address provided on our website.

Please include your order number and all supporting photographs for faster assistance.